Privacy Policy | Tanaw PH

This Privacy Policy explains how Tanaw PH (referred to as Tanaw, we, us, or our) collects, uses, shares, and protects information when you visit this website (tanawph.com) or contact us. Tanaw is an independent personal scouting, sourcing, and errands service based in Quezon, Bukidnon, Philippines. By using this website or sending us an enquiry, you agree to this Policy. If you do not agree, please do not use the website or send us your information.

1. Information we collect

Information you give us. When you send an enquiry by email or messaging, ask about a property or supplier, or request our services, you may provide your name, email address, phone or messaging handle, the location or listing you are interested in, and the contents of your message. You choose what to send us, and you should not send sensitive information you do not want us to have.

Information collected automatically. Like most websites, our website and our hosting and infrastructure providers may automatically record basic technical data such as your IP address, device and browser type, referring page, and the pages you view. This is used for security, to keep the site working, and, where analytics are used, to understand general traffic. Cookies and similar technologies used on this website are limited to those needed for the site to function and, where present, basic analytics.

Payments. We do not collect, process, or store credit card, bank, or other payment details through this website. Any fees for our services are arranged separately and directly with you.

2. How we use your information

To respond to your enquiries and messages.
To introduce you to a property owner, seller, or supplier when you ask us to, and to arrange and carry out any service you engage us for.
To operate, maintain, secure, and improve the website and our services.
To detect, prevent, and address fraud, abuse, security, or technical issues.
To comply with law and respond to lawful requests.

3. Legal basis

Where the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) applies, we process personal information based on your consent, on our legitimate interests in operating and protecting our business, and on the performance of a service you have requested, as applicable.

4. How we share your information

With owners and suppliers you ask us to connect you with. A core part of our service is introducing interested people to property owners, sellers, or suppliers. When you send an enquiry about a listing or ask to be connected, you authorise us to share the relevant details of your enquiry with the applicable owner, seller, or supplier so that a connection can be made. Once connected, any further communication and any transaction is between you and that party, and their handling of your information is their own responsibility.

With service providers. We may share information with providers who help us run the website and our operations, such as hosting, email, messaging, and analytics providers, who process it on our behalf.

For legal reasons. We may disclose information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of Tanaw, our users, or the public.

Business transfers. If our business or its assets are reorganised, merged, or transferred, information may be transferred as part of that transaction.

We do not sell your personal information.

5. Third party links and advertisements

This website may contain links to, or advertisements for, third party websites and businesses, including sponsors shown in advertising slots. These are provided for convenience and do not mean we endorse them. We do not control and are not responsible for the content, products, services, or privacy practices of any third party. Please review the privacy policy of any third party site you visit.

6. Data retention

We keep personal information only for as long as needed for the purposes described in this Policy, to provide our services, and to comply with our legal, accounting, or reporting obligations, after which we take steps to delete or anonymise it.

7. Security

We take reasonable organisational and technical measures to protect the information we hold. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security. You share information with us at your own risk.

8. Your rights

Subject to applicable law, including the Data Privacy Act of 2012, you may have the right to be informed about, access, correct, object to, block, or request the erasure of your personal information, to withdraw consent, and to data portability. To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

9. Children

This website and our services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

10. International users

We are based in the Philippines and operate under Philippine law. If you access the website from outside the Philippines, you understand your information may be processed in the Philippines and by our service providers.

11. Changes to this Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new date. Your continued use of the website after changes are posted means you accept them.

12. Contact us

For any question or request about this Policy or your information, contact us at hello@tanawph.com.